Account Coordinator
3 weeks ago
Location: Remote
Remuneration: £25,000 - £29,000 per annum
Contract Details: Fixed Term Contract, Maternity Cover (12 months) - Possibility of Full Time
We are seeking a proactive and detail-oriented individual with excellent communication skills to join our dynamic Customer Service department as an Internal Account Coordinator. As the key point of contact for customers and members of the team, you will play a crucial role in ensuring smooth coordination and effective communication.
Responsibilities:
• Act as the primary point of contact for allocated customer portfolio, providing regular updates on order schedules.
• Collaborate with internal teams, including Production Management, to ensure seamless production.
• Respond efficiently to customer enquiries, directing them to the appropriate department when necessary.
• Generate works orders according to customer schedules and proactively ensure high standards of customer care.
• Run monthly reports, flagging any potential financial risks.
• Process sales orders, request project information, and liaise with purchasing and production departments.
• Coordinate with couriers for bookings, commercial invoices, and faulty goods collection.
• Create pick lists, delivery notes, and manage customer relationships.
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