Internal Account Coordinator

4 weeks ago


Basildon, Essex, United Kingdom Reed Full time
Internal Account Coordinator

We are seeking a highly skilled and proactive Internal Account Coordinator to join our team at Reed. As the primary point of contact for our clients, you will be responsible for ensuring seamless communication and top-tier service.

Key Responsibilities:
  • Customer Service: Act as the lead point of contact for allocated customer portfolios, providing regular updates and ensuring customer satisfaction.
  • Production Coordination: Collaborate closely with Production Management to ensure schedules are adhered to and any issues are resolved promptly.
  • Logistics Management: Efficiently handle customer enquiries, directing them to the appropriate department when needed, and coordinate logistics, including booking couriers and managing returns.
  • Reporting and Analysis: Proactively run monthly reports, highlighting risks and potential financial losses.
Requirements:
  • Exceptional Communication Skills: Exceptional verbal and written communication skills, with the ability to remain calm under pressure.
  • Customer Account Experience: Previous experience in a customer accounts role, with a proactive approach and meticulous attention to detail.
  • Technical Skills: Proficiency in Microsoft Outlook, Word, Excel, and Teams, with the ability to prioritize tasks and work effectively both individually and as part of a team.
Benefits:
  • Competitive Salary: A competitive salary package and regular working hours with early finish on Fridays.
  • Dynamic Team: Be part of a supportive and dynamic team, with opportunities to work in a leading manufacturing environment.

To apply for this exciting opportunity, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.



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