Facilities Operations Manager
2 weeks ago
Facilities Help Desk Manager
Location: Basildon (full time, office based)
We are seeking an experienced Facilities Help Desk Manager to join our team. As a key member of the Management team, you will be responsible for the efficient day-to-day running of the Help Desk, ensuring Help Desk staff are carrying out correct processes when completing jobs, updating, further works, etc.
Your focus will be to provide full Help Desk Management and supervision to your team, ensuring the smooth operation of the Help Desk. You will be responsible for managing and supporting the Help Desk supervisor, conducting appraisals for Help Desk staff, and attending Operations meetings and monthly meetings with the Managing Director to report on Help Desk targets, progress, and any issues.
You will also be responsible for conducting weekly/monthly meetings with Help Desk Staff to discuss client progress and issues, and holding weekly/fortnightly meetings with the Operations Manager to discuss helpdesk issues, progress, and processes.
If you have experience as a Facilities Helpdesk Manager and are looking for a new challenge, we want to hear from you.
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