Insurance Policy Expert
3 weeks ago
Role Overview
We are seeking a skilled Customer Service Representative to join our team at ERS. As a key member of our contact centre, you will be responsible for delivering exceptional customer service to our clients.
Main Responsibilities
- Handle new enquiries, amendments to existing policies, and policy renewals from insurance brokers and direct clients
- Respond to customer and broker queries about their insurance policies via phone and email
- Provide accurate information to customers and brokers about their insurance policy
- Maintain effective working relationships with brokers and other stakeholders
- Produce policy documentation, creating and issuing correspondence to customers and brokers
- Build your knowledge of our products and services to become a subject matter expert
Requirements
- Ability to work both as part of a team and independently
- Excellent interpersonal skills for working with customers by phone or correspondence
- Keen eye for detail and high level of accuracy
- Deep understanding of what good customer service involves
- Excellent organisational skills and the ability to prioritise
- Drive to continually improve the way we work and the services we provide
What We Offer
- Training and Support
- Flexible employee benefits including a range of discounts from retailers
- Bonus opportunities
- Annual salary review
- Opportunities to progress your career with ERS
Working with Us
At ERS, we operate a hybrid working model, with three days per week spent collaborating with colleagues in the office and two days working from home.
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