Insurance Policy Expert

3 weeks ago


Swansea, City and County of Swansea, United Kingdom ERS Full time

Role Overview

We are seeking a skilled Customer Service Representative to join our team at ERS. As a key member of our contact centre, you will be responsible for delivering exceptional customer service to our clients.

Main Responsibilities

  1. Handle new enquiries, amendments to existing policies, and policy renewals from insurance brokers and direct clients
  2. Respond to customer and broker queries about their insurance policies via phone and email
  3. Provide accurate information to customers and brokers about their insurance policy
  4. Maintain effective working relationships with brokers and other stakeholders
  5. Produce policy documentation, creating and issuing correspondence to customers and brokers
  6. Build your knowledge of our products and services to become a subject matter expert

Requirements

  • Ability to work both as part of a team and independently
  • Excellent interpersonal skills for working with customers by phone or correspondence
  • Keen eye for detail and high level of accuracy
  • Deep understanding of what good customer service involves
  • Excellent organisational skills and the ability to prioritise
  • Drive to continually improve the way we work and the services we provide

What We Offer

  • Training and Support
  • Flexible employee benefits including a range of discounts from retailers
  • Bonus opportunities
  • Annual salary review
  • Opportunities to progress your career with ERS

Working with Us

At ERS, we operate a hybrid working model, with three days per week spent collaborating with colleagues in the office and two days working from home.



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