Customer Service Representative

4 weeks ago


Swansea, City and County of Swansea, United Kingdom ERS Full time

Job Overview

We are seeking a skilled Customer Service Representative to join our team at ERS. As a Customer Service Representative, you will be responsible for handling new enquiries, amendments to existing policies, and policy renewals. You will work closely with insurance brokers and direct clients to provide accurate information and resolve queries.

Main Responsibilities

  • Handle new enquiries, amendments to existing policies, and policy renewals
  • Respond to customer and broker queries via phone and email
  • Provide accurate information to customers and brokers
  • Maintain effective working relationships with brokers and other stakeholders
  • Produce policy documentation and create correspondence to customers and brokers
  • Build knowledge of ERS products and services to become a subject matter expert

Requirements

  • Ability to work as part of a team and independently
  • Excellent interpersonal skills for successful customer interactions
  • Keen eye for detail and high level of accuracy
  • Deep understanding of good customer service
  • Excellent organisational skills and ability to prioritise
  • Drive to continually improve the way we work and the services we provide

What We Offer

  • Training and Support
  • Flexible employee benefits including discounts from retailers
  • Bonus opportunities
  • Annual salary review
  • Opportunities to progress your career with ERS


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