Insurance Underwriter Assistant

3 weeks ago


Swansea, City and County of Swansea, United Kingdom ERS Full time

About the Role

We're looking for an Assistant Underwriter to join our ERS Motor Insurance Team in Swansea. As an entry-level position, this role is perfect for those interested in learning more about the world of insurance.

As an Assistant Underwriter, you'll work with insurance brokers and direct clients to handle new enquiries, amendments to existing policies, and policy renewals. You'll also act as a key liaison between the business and our customers, providing regular updates on every stage of the process.

Key Responsibilities

  • Work with insurance brokers and direct clients to handle new enquiries, amendments to existing policies, and policy renewals
  • Act as a key liaison between the business and our customers, providing regular updates on every stage of the process
  • Maintain effective working relationships with brokers and other stakeholders
  • Produce policy documentation, creating and issuing correspondence to customers and brokers
  • Build your knowledge of our products and services to become a subject matter expert

What We're Looking For

  • The ability to work, both, as part of a team and independently
  • A set of interpersonal skills that enable you to work successfully with clients by phone or correspondence
  • A keen eye for detail and high level of accuracy
  • A deep understanding of what good customer service involves
  • Excellent organisational skills and the ability to prioritise

This is an entry-level role with full training and continuous development provided. No prior insurance knowledge is necessary, but it's preferable to have prior work experience in a customer service-focused role.

What We Offer

  • Training and Support
  • Flexible employee benefits including a range of discounts from retailers
  • Bonus opportunities
  • Annual salary review
  • Opportunities to progress your career with ERS
  • Cert CII Apprenticeship Qualifications Fully Funded (if desirable)
  • Paid volunteering days
  • Vibrant Swansea office location with hybrid working


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