Claims Negotiator

1 month ago


Swansea, City and County of Swansea, United Kingdom ERS Full time

About ERS

ERS is a leading provider of insurance claims handling services, dedicated to delivering exceptional customer experiences and efficient claim resolution.

Job Title: Personal Injury Handler

We are seeking a highly skilled and experienced Personal Injury Handler to join our team. As a key member of our claims handling team, you will be responsible for negotiating the settlement of claims in an efficient, fair, and economical manner.

Key Responsibilities:

  • Comply with pre and post litigation procedures to conclude claims effectively and economically
  • Validate claims and verify details against our records
  • Identify and refer questionable underwriting
  • Establish the circumstances of any loss and make liability enquiries
  • Validate accounts/fee notes and authorise payments
  • Maintain accurate estimates throughout the claim lifecycle and make adjustments as necessary

About You

To be successful in this role, you will require a solid legal education and experience working in a legal environment. You should possess strong interpersonal and relationship-building skills, be highly articulate and numerate, and have a focus on delivering first-class customer service.

What We Offer

  • 25 days holiday
  • Discretionary bonus scheme
  • Employee assistance programme
  • Annual holiday buy (up to 3 extra days)
  • Salary sacrifice benefits
  • Annual benefits reviews
  • Professional qualifications and study support

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