Entry Level Positions in Ers

7 months ago

Swansea, United Kingdom ERS Administration Services Full time

Overview:
Are you looking for a fresh career challenge? Do you want to work somewhere that invests in your professional development?

**Who are we?**

ERS are part of the IQUW Group and is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood.

We are looking for individuals who are passionate about delivering an outstanding service to our customers. If you are self-motived, have great communication skills and a desire to achieve then we may have a role for you

Following a period of training, you will join our friendly team on the telephones providing excellent customer service. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting-edge technologies in our contact centre here in Swansea.

We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

**What roles we currently have available**:
We currently have a diverse range of available positions within our organisation. Explore our openings and discover how you can contribute to our team. Please see the below:

- ** Assistant Underwriter**:
The Assistant Underwriter role is the first step on the ladder and sets the foundations for an Underwriting career. The primary responsibilities are to support the Underwriting team by capturing customers risk details, processing renewals, mid-term amendments and cancellations.
- ** Claims Technician**:
The individual in this position is accountable for executing various tasks linked to delivering exceptional claims service to our customers. This encompasses duties such as documenting new claims, answering phone inquiries, managing correspondence, and approving vehicle repairs. Additionally, you will negotiate the settlement of claims in an efficient, fair and economical manner.
- ** Personal Injury Claims Handler**:
A personal injury handler manages the process of handling claims related to motor vehicle accidents and resulting personal injuries. Their responsibilities typically include assessing the validity of claims, gathering relevant evidence, communicating with claimants, insurers, and legal representatives, negotiating settlements, and ensuring claims are processed efficiently and fairly. They play a crucial role in providing support and guidance to claimants throughout the claims process, while also ensuring compliance with relevant laws and regulations.
- ** Policy Validation Handler**:
The role involves verifying data, detecting fraud, and taking appropriate action to address it. The primary goal is to protect the organisation from underwriting fraud by using various tools and methods to identify and respond to fraudulent activities. This requires the ability to recognise different types of fraud and make informed decisions based on established protocols and individual circumstances.

**Your main responsibilities in the role will be to**:

- Work with insurance brokers and direct clients to handle enquiries.
- Respond to customer and broker queries.
- Provide accurate information to customers and brokers about their insurance policy.
- Maintain effective working relationships with brokers and customers.
- Produce documentation, creating and issuing correspondence to customers and brokers.
- Play your part in a culture of change as an individual and as a team member

**What experience would be helpful?**

This role would suit anyone that has an interest in providing positive outcomes to colleagues and customers and we would like to hear from you if you are interested to hear more on this role. Helpful experience for this role will include:

- The ability to work, both, as part of a team and independently
- A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence
- A keen eye for detail and high level of accuracy
- A deep understanding of what good customer service involves
- Excellent organisational skills and the ability to prioritise
- The drive to continually improve the way we work and the services we provide

**What can we offer you?**
- Bonus opportunities
- Annual salary review
- Vibrant Swansea office location with hybrid working
- Opportunities to progress your career with ERS
- Training and Support
- Flexible employee benefits including a range of discounts from retailers

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