Complaints/compliance Officer
7 months ago
**Complaints/Compliance Officer**
A great opportunity for a **Complaints/Compliance Officer** to join a fast growing, dynamic and innovative organisation, that are committed to continuing growth and development within their organisation. As the** Complaints/Compliance Officer** you will provide excellent claims service whilst resolving complaints and negotiation of claims settlements.
**As a Complaints/Compliance officer you will be responsible for**:
- Actively managing complaints effectively within specified timescales and in accordance with complaint handling procedures.
- Daily review of new complaints, ensuring distribution to the team and handling within company policy, aligning with expertise and authority levels of staff.
- Ensuring compliance with Lloyds and FCA regulations.
- Cultivating a culture of communication and staff involvement.
- Investigating the root causes of complaints and identifying trends, proposing recommendations for system improvements or training requirements.
If you are a Complaints/Compliance Officer that has:
- Awareness of and adherence to all Compliance matters, such as Disability Discrimination, Data Protection, Proceeds of Crime, and Risk.
- Integration of TCF (Treating Customers Fairly) into the organisational culture, consistently promoting it.
- Representation of the correct values and culture of the group.
- Support for Health and Safety initiatives by highlighting issues.
- Commitment to personal development.
- Provision of relevant MI to managers at all levels, presenting findings where appropriate.
**What you'll get in return**:
- 25 Days Holiday
- Discretionary Bonus Scheme
- Employee Assistance Programme
- Annual Benefit Reviews
- Support with additional qualifications
Please get in touch to book a confidential call to talk through the opportunity in full.
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