Care Management Officer

4 days ago

Blyth, Northumberland, United Kingdom Northumberland County Council Full time
About the Role

We are seeking a highly motivated and experienced Care Management Officer to join our Homeless and Housing Options service. The successful candidate will provide advice and assistance to individuals who are homeless or threatened with homelessness, working closely with our team to deliver a customer-focused service.

Key Responsibilities
  • Provide general advice and assistance in areas such as homelessness, security of tenure, harassment and illegal eviction, disrepair, money management, benefits, relationship breakdown, and domestic abuse.
  • Support the Homelessness and Housing Options Officers in monitoring Personal Housing Plans, including contacting customers for updates.
  • Work collaboratively with the team to ensure that a customer-focused service is provided and that service delivery meets the highest standards of customer care and quality.
  • Develop and maintain effective relationships with customers, stakeholders, and partner agencies.
  • Contribute to the development and implementation of service plans and strategies to address homelessness and housing needs.
What We Offer
  • A competitive salary and benefits package, including 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service.
  • Opportunities for professional development and career progression.
  • A supportive and inclusive work environment.
  • Access to a range of staff networks and wellbeing initiatives.
About Us

Northumberland County Council is a world-renowned visitor destination and an ideal location to strike a perfect work/life balance. We are committed to delivering high-quality services that meet the needs of our communities, and we are seeking talented individuals to join our team.

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