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Night Concierge and Security Assistant

1 month ago

London, Greater London, United Kingdom Riverside Full time

About the Role

We are seeking a Night Concierge and Security Assistant to join our team at Riverside. As a Night Concierge and Security Assistant, you will be responsible for ensuring the overall safety and security of our schemes.

Key Responsibilities

  • Act as an initial point of reference on the phone and in a reception area as required.
  • Implement night security systems and respond to faults as discovered.
  • Monitor access to schemes and visitors and meet the requirements of health and safety policies and practices.
  • Report incidents and anti-social behaviour.
  • Carry out domestic tasks to a high standard.
  • Effective recording of information.
  • Implementing policies and procedures to ensure effective service delivery.
  • Advises management promptly of any signs of problems or concerns about a client.
  • Reporting repairs to maintenance contractors by using appropriate systems.
  • Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
  • Promote and encourage a high level of client involvement, consultation and communication.

About You

We are looking for someone with experience of working in a customer-focused environment and the ability to demonstrate IT skills, including a basic proficiency in Microsoft Office and a willingness to learn specific IT systems used within Riverside.

Why Riverside?

At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

What We Offer

  • Competitive pay and generous pension.
  • 28 days holidays plus bank holidays.
  • Flexible working options available.
  • Investment in your learning, personal development and technology.
  • A wide range of benefits.

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications

Please ensure you attach a current CV and covering letter. We recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.