Night Concierge

1 month ago


London, Greater London, United Kingdom Ballymore Full time
Concierge Role

We are seeking a highly skilled and experienced Concierge to join our team at Ballymore. As a Concierge, you will be responsible for providing exceptional service to our residents, ensuring their needs are met in a timely and professional manner.

Key Responsibilities
  • Provide a high level of customer service to residents, responding to their requests and inquiries in a prompt and efficient manner.
  • Assist with the security of residents and the building, ensuring the safety of all residents and visitors.
  • Manage the communication systems within the estate, including telephones, radios, and internal intercom systems.
  • Issue visitor parking permits and provide information on onsite parking procedures.
  • Collaborate with security staff to ensure the estate is secure and any concerns are reported.
  • Perform key audits and maintain accurate records of key issues.
  • Respond to resident enquiries via the b. Life system, ensuring timely resolution of open tickets.
  • Handle dry cleaning and laundry for residents, ensuring relevant paperwork is completed.
  • Proactively address maintenance and cleaning issues within the estate.
  • Maintain a safe environment for all residents and visitors.
  • Comply with GDPR regulations when handling resident data.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Strong verbal and written communication skills.
  • Polite and confident demeanor with a high level of patience.

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