Home Care Coordination Specialist
16 hours ago
Overview
\Home Instead Senior Care is the world's leading provider of non-medical care and companionship services for older people. We help our clients remain independent, happy, and comfortable in their own homes.
Job Role
\We are seeking a skilled Senior Scheduling Consultant to coordinate our home care services, ensuring seamless transitions between clients and care professionals.
\Responsibilities:
\- \
- Coordinate complex scheduling scenarios, considering multiple factors such as travel time, holidays, training, and last-minute changes.\
- Collaborate with our client services team to match care professionals with new clients, facilitating smooth introductions and relationship-building.\
- Develop and maintain relationships with both clients and care professionals, fostering positive experiences and strong bonds of trust.\
- Work with our care team to resource and schedule new and existing care packages efficiently, ensuring timely delivery.\
- Comply with our Equality, Diversity, and Equal Opportunities Policy, respecting employment and service delivery principles.\
- Provide backup support as needed, demonstrating flexibility and a commitment to delivering exceptional care.\
- Maintain accurate records on our electronic scheduling system, adhering to data protection protocols.\
- Participate in ongoing training and development opportunities, enhancing your skills and knowledge to deliver optimal results.\
- Contribute to a positive work environment, supporting colleagues and promoting teamwork.\\/ol>
Essential Criteria
\To be successful in this role, you must possess:
\Experience: Significant experience in scheduling or a related field, preferably within a home care or logistics environment.
\Skills: Excellent problem-solving and analytical skills, with the ability to prioritize tasks effectively and manage competing demands.
\Qualifications: NVQ 2/3 Health & Social Care (or equivalent), with a strong understanding of relevant legislation and policies.
\Estimated Salary: £28,000 - £35,000 per annum, dependent on experience.
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