Healthcare Administrator
3 weeks ago
About the Role
We are seeking an experienced Administrator to join our Failsafe team at InHealth Intelligence. The successful candidate will be responsible for monitoring patients referred to the Hospital Eye Service Department, supporting the booking of appointments, and ensuring patients are referred back into the programme within the correct pathway.
Main Responsibilities
- Monitor patients referred to the Hospital Eye Service Department in line with guidance and policy.
- Support the booking of appointments for patients based on their referral type in line with national set timelines.
- Ensure patients on discharge are referred back into the programme within the correct pathway and patients' GPs have been informed.
- Liaise with Maternity Units within the Hospital to ensure that all Diabetic patients who are pregnant are referred to the Diabetic Eye Screening Programme.
- Audit the status of patients to ensure all patients under the Hospital Eye Service are seen at least annually.
- Review and respond to individual queries and data capture.
Requirements
- GCSE or equivalent qualifications and/or training/experience in Patient Care.
- Experience in dealing with customers and/or patients and knowledge of how to handle their queries effectively and sensitively.
- Comfortable with audits and reporting.
- A good listener with excellent verbal and written communication skills.
- Aware of the importance of patient confidentiality and data protection.
- Able to maintain and ensure observation of robust internal quality assurance measures to meet national standards.
- Flexible in weekly working patterns and locations as required.
About Us
At InHealth Group, we pride ourselves on being a people-focused organisation, with values of Trust, Passion, Care, and Fresh Thinking driving everything we do. We are committed to making healthcare better for patients by working collaboratively with the NHS to deliver high-quality diagnostics and healthcare solutions.
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