Digital Retail Specialist
3 weeks ago
About Halfords
At Halfords, our mission is to provide an exceptional customer experience through innovative solutions and a unique product range. As a specialist retailer, we strive to stay ahead in the market through customer-driven innovation and a distinct approach. We're committed to offering our customers a seamless, integrated, and convenient service experience, from e-bike and electric vehicle servicing to on-demand solutions.
The Role
You will be responsible for the merchandising, promotional setup, and ongoing maintenance of specialist retail categories across our platforms, ensuring they are live with the correct images, content, copy, and accurate attribution. This role will support in range setup and end-to-end journey optimisations, promotions, while working closely with category and marketing teams to drive optimal conversion, sales, and enhance the customer journey.
Key Responsibilities
- You will collaborate with Customer, Marketing, Optimisation, and CRO teams to ensure retail products are set up with the correct attribution, images, copy, and merchandised with excellence to drive optimal results.
- You will work closely with Buyers, Product teams, and eCommerce teams, focusing on the customer journey and user experience, and suggesting potential improvements through analysis and data insight.
- You will implement changes from the Digital Service strategy based on customer and competitive insights, brand strategy, and eCommerce goals and initiatives.
Key Skills/Experience
- You will be passionate about Digital and customer-focused.
- You will have strong knowledge of online merchandising and communication skills.
- You will possess strong organisational skills and the ability to meet deadlines, often while working independently.
- You will have good analytical skills and attention to detail.
About Us
At Halfords, we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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