Head of Customer Engagement

1 week ago


Bristol, Bristol, United Kingdom Who+Why Full time

Bristol-based Content Marketing Agency seeks CRM Lead

We're looking for a CRM Manager with a passion for driving customer engagement and commercial success to lead our CRM efforts. This is an exciting time to join us as we continue to grow and expand our services.

As CRM Lead, you'll work closely with clients and collaborate with editorial and design teams to deliver cutting-edge CRM campaigns that drive real business outcomes. Your expertise in email marketing, automation, personalisation, and data analysis will help elevate customer communications.

About the Company

With a talented team of 46 strategic and creative experts, we pride ourselves on providing tailored, plug-in content solutions for our clients. From FTSE 100 giants to smaller businesses, we're trusted to deliver exceptional, impactful content.

Skill Requirements

  • 4 to 5 years' experience in CRM, ideally within a marketing or media agency.
  • Expertise in email marketing, with a solid understanding of HTML email creation and CRM platforms.
  • Strong analytical skills, with a data-driven approach to planning and decision-making.
  • Excellent project management skills, with the ability to juggle multiple priorities and meet deadlines.
  • Experience in leading and mentoring teams, with a focus on developing talent and delivering results.

Package Details

  • Salary: £50,000 per annum.
  • 25 days paid holiday per year (plus bank holidays).
  • Hybrid working: 2 days in the office in central Bristol, with flexibility for remote work on other days.
  • Auto-enrollment into pension scheme.


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