IT Help Desk Professional

21 hours ago


Bournemouth, Bournemouth, United Kingdom Sterling Bridge Limited Full time

Job Description:

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We are looking for a skilled IT Help Desk Professional to join our team at Sterling Bridge Limited. As a key member of our Service Desk team, you will provide technical support to our customers and work closely with our experienced engineers to resolve technical issues.

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Key Responsibilities:

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  • Provide technical support to customers via various communication channels">
  • Troubleshoot and resolve technical issues in a timely manner">
  • Document customer interactions and technical issues">
  • Collaborate with senior engineers to escalate complex issues and implement process improvements">
  • Stay up-to-date with new technologies and industry developments">
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Requirements:

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  • Bachelor's degree in Computer Science, Information Technology, or related field">
  • Minimum 2 years' experience in a similar IT support role">
  • Excellent communication and interpersonal skills">
  • Strong problem-solving and analytical skills">
  • Ability to work in a fast-paced environment and prioritize tasks effectively">
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Benefits:

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  • Competitive salary: £25,000 - £27,000 per annum">
  • Ongoing training and development opportunities">
  • A supportive and collaborative team environment">
  • The chance to work with cutting-edge technology and innovative projects">

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