IT Help Desk Professional
21 hours ago
Job Description:
">We are looking for a skilled IT Help Desk Professional to join our team at Sterling Bridge Limited. As a key member of our Service Desk team, you will provide technical support to our customers and work closely with our experienced engineers to resolve technical issues.
">Key Responsibilities:
">- ">
- Provide technical support to customers via various communication channels">
- Troubleshoot and resolve technical issues in a timely manner">
- Document customer interactions and technical issues">
- Collaborate with senior engineers to escalate complex issues and implement process improvements">
- Stay up-to-date with new technologies and industry developments">
Requirements:
">- ">
- Bachelor's degree in Computer Science, Information Technology, or related field">
- Minimum 2 years' experience in a similar IT support role">
- Excellent communication and interpersonal skills">
- Strong problem-solving and analytical skills">
- Ability to work in a fast-paced environment and prioritize tasks effectively">
Benefits:
">- ">
- Competitive salary: £25,000 - £27,000 per annum">
- Ongoing training and development opportunities">
- A supportive and collaborative team environment">
- The chance to work with cutting-edge technology and innovative projects">
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