Help Desk Operations Associate

3 weeks ago


Bournemouth, Bournemouth, United Kingdom Hays Careers Full time

About the Role:

We are seeking an experienced Help Desk Operations Associate to join our team at Hays Careers. As a Help Desk Operations Associate, you will be responsible for providing technical support to clients and resolving technical issues in a timely and professional manner.

Key Responsibilities:

  • Providing technical support to clients via phone, email, and in-person interactions
  • Managing and fulfilling requests for service
  • Resolving technical issues in a timely and professional manner
  • Following process documentation and instruction to ensure the resolution of incidents and fulfillment of requests according to business requirements
  • Capturing and recording all information and data as directed by the IT Management System
  • Carrying out qualitative checks on all relevant IT systems
  • Carrying out general administrative tasks
  • Communicating potential/current issues with team members
  • Managing workload demands within tight deadlines

Requirements:

  • Understanding of IT operational support frameworks
  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Good communication and interpersonal skills

Compensation:

The compensation package for this position includes a salary of £15.62 per hour (umbrella), equivalent to approximately £7,500-£8,000 net pay based on a 3-month contract.


  • Help Desk Engineer

    3 weeks ago


    Bournemouth, Bournemouth, United Kingdom Sterling Bridge Limited Full time £25,000 - £27,000

    Salary: £25,000 - £27,000 per annum This is an exciting opportunity for a skilled Help Desk Engineer to join our team at Sterling Bridge Limited. As a Help Desk Engineer, you will be responsible for providing technical support to our customers via phone, email, and other communication channels. The successful candidate will have a strong background in IT...


  • Bournemouth, Bournemouth, United Kingdom Sterling Bridge Limited Full time

    Job Title: Help Desk Technical SpecialistWe are seeking a skilled Help Desk Technical Specialist to join our team at Sterling Bridge Limited. As a key member of our Service Desk, you will be responsible for providing top-notch technical support to our clients.Responsibilities:Provide timely and effective resolution to customer inquiriesTroubleshoot complex...


  • Bournemouth, Bournemouth, United Kingdom Sterling Bridge Limited Full time

    Job Description:">We are looking for a skilled IT Help Desk Professional to join our team at Sterling Bridge Limited. As a key member of our Service Desk team, you will provide technical support to our customers and work closely with our experienced engineers to resolve technical issues.">Key Responsibilities:">">Provide technical support to customers via...

  • Front Desk Associate

    3 weeks ago


    Bournemouth, Bournemouth, United Kingdom Harbour Hotel Christchurch Full time

    At Harbour Hotels, we are seeking a highly skilled and experienced Front Desk Associate to join our team at Harbour Hotel Christchurch.About UsWe are a collection of prestigious hotels nestled in beautiful locations across the South. Our luxury portfolio spans coastal, country, and city properties with exciting restaurant concepts and our unique HarSPA...

  • Help Desk Expert

    3 weeks ago


    Bournemouth, Bournemouth, United Kingdom Collaborate Recruitment Full time

    IT Support Technician - Collaborate RecruitmentWe're looking for a skilled IT Support Engineer to join our dynamic team. As part of our growing IT department, you will work closely with experienced colleagues to deliver exceptional IT support services across Windows and Mac platforms.Your responsibilities will include providing technical assistance,...

  • Help Desk Engineer

    2 months ago


    Bournemouth, Bournemouth, United Kingdom Collaborate Recruitment Full time

    About the Job:">Location: Office-based in the Bournemouth area with flexitime, Monday to FridaySalary and Benefits:">Annual Salary: Up to £25,000 per annumHoliday Entitlement: 25 days holiday, increasing with length of servicePension Scheme: An enhanced pension schemePrivate Medical Insurance: Private medical insuranceWellbeing Support: Health cash...


  • Bournemouth, Bournemouth, United Kingdom Sterling Bridge Limited Full time £25,000 - £27,000

    About the RoleWe are seeking an experienced IT Support Professional to join our Cloud Service Desk team. As an Entry-Level Help Desk Specialist, you will be responsible for providing timely and effective support to our customers, resolving technical issues, and escalating complex problems to senior engineers.This role requires excellent communication skills,...


  • Bournemouth, Bournemouth, United Kingdom Sterling Bridge Limited Full time

    Job SummarySterling Bridge Limited is seeking an experienced 1st Line Support Engineer to join our dynamic team. As a Help Desk Engineer, you will provide expert technical support to our customers, ensuring they receive the best possible service and experience.Main ResponsibilitiesHandle customer inquiries and resolve technical issues via phone, email, or...

  • Service Desk Engineer

    3 weeks ago


    Bournemouth, Bournemouth, United Kingdom CV-Library Full time

    A Service Desk Analyst is needed to assist a large public sector client in Bournemouth. The position is a 3-month contract with an estimated salary of £16,328 per year (£15.62 per hour).Key Responsibilities:Provide technical support for existing standard applications and infrastructure.Manage incidents and requests for service.Carry out daily system checks...


  • Bournemouth, Bournemouth, United Kingdom CV-Library Full time

    Service Desk PositionWe are seeking a Support Specialist to join our team at Jigsaw Specialist Recruitment. The successful candidate will provide exceptional support to students, staff, visitors, and external partners in an education setting.About the RoleThe role involves providing a warm welcome and professional support to patients, staff, external...


  • Bournemouth, Bournemouth, United Kingdom beBee Professionals Full time £25,000 - £35,000

    BeBee Professionals in Bournemouth is looking for an Operational Team Associate to join our fast-paced environment. The ideal candidate will be a motivated and organized individual with excellent communication skills and a passion for delivering results.Key Responsibilities:Engage with customers to understand their needs and provide solutions.Participate in...


  • Bournemouth, Bournemouth, United Kingdom Marriott International Full time

    Position OverviewWe are seeking an experienced Associate to join our team at Marriott International. As a key member of our Front Desk team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.Job SummaryThe successful candidate will have excellent communication and interpersonal skills, with...


  • Bournemouth, Bournemouth, United Kingdom Marriott International Full time

    Job Title: Front Desk RepresentativeLocation: WorldwideJob Type: Full-timeDescriptionWe are seeking a highly skilled Front Desk Representative to join our team at Marriott International. As a key member of our Front Desk team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.Duties and...


  • Bournemouth, Bournemouth, United Kingdom Marriott International Full time

    Job Summary:The Front Desk Operations Coordinator plays a vital role in ensuring seamless front desk operations and delivering exceptional guest experiences. Key responsibilities include:Managing guest check-ins and check-outs, handling payments and processing transactions accurately.Collaborating with colleagues to maintain high standards of quality and...


  • Bournemouth, Bournemouth, United Kingdom CADS Full time

    About the PositionWe are seeking an experienced and detail-oriented Support Operations Associate to join our team in Broadstone, Dorset. As a key member of our support team, you will be responsible for ensuring that our customers receive timely and effective support.Your primary duties will include responding to customer inquiries, managing our support...


  • Bournemouth, Bournemouth, United Kingdom ASDA Opticians Full time

    About the RoleTo be employed in this position, you must be over 18 and pass an enhanced safeguarding check. Our stores operate 24/7, offering flexible working opportunities to fit around your lifestyle. However, late and weekend shifts are a requirement of the role.Our in-store Opticians are popular with customers, who expect warmth and friendliness. As an...


  • Bournemouth, Bournemouth, United Kingdom THL Full time

    Retail Sales Associate - Part TimeWe are seeking a highly motivated and results-driven individual to join our team as a Retail Sales Associate. This is an exciting opportunity for someone who is passionate about sales and customer service in a fast-paced retail environment.About UsAt RV Super Centre, we provide exceptional products and experiences for RV,...


  • Bournemouth, Bournemouth, United Kingdom Bournemouth Highcliff Marriott Hotel Full time

    ResponsibilitiesThe successful candidate will be responsible for:Processing guest check-ins and check-outs, verifying guest identity and ensuring accurate billingManaging the front desk operations, including handling guest complaints and resolving issues promptlyAssisting with training and evaluating new staff members, as well as providing coaching and...


  • Bournemouth, Bournemouth, United Kingdom Medmatch Full time

    We are excited to offer an Associate Dentist position at Medmatch in Bournemouth. As a key member of our team, you will be responsible for delivering exceptional patient care and contributing to our practice's continued success.About the PracticeFully equipped with Computerised using EXACT Software, streamlining our operations and enhancing patient...


  • Bournemouth, Bournemouth, United Kingdom learndirect Limited Full time

    Company Overview">We are a leading provider of online learning solutions, dedicated to helping individuals achieve their goals. Our team is passionate about making a difference in the lives of our learners, and we are seeking an experienced Learning and Development Associate to join us.">Salary">The successful candidate will be offered a competitive salary...