Technical Support Professional
2 days ago
We are looking for an experienced 1st Line Support Engineer to join our Service Desk team in Christchurch. The successful candidate will be responsible for providing technical support to our customers, resolving issues efficiently and effectively.
Key Responsibilities:
- Providing first-line technical support via phone, email, or remote desktop access.
- Identifying and escalating complex issues to senior engineers.
- Developing and maintaining accurate records of all interactions.
- Collaborating with the Service Desk team to identify trends and areas for improvement.
Requirements:
The ideal candidate will possess excellent communication and problem-solving skills, with a strong understanding of IT systems and technologies. They will also have experience in a similar role and be able to work in a fast-paced environment.
What We Offer:
- A competitive salary range of £25,000 - £27,000 per annum.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A collaborative and supportive team environment.
About Us:
Sterling Bridge Limited is a rapidly expanding Cloud Technology company, dedicated to delivering exceptional service to our customers. Our company culture values innovation, teamwork, and continuous improvement.
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