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Contract Desktop Support Specialist

2 months ago

Preston, Lancashire, United Kingdom Capgemini UK Full time

We are seeking a skilled Desktop Technician to join our End User Experience team at Capgemini UK. As an Onsite Engineer, you will be responsible for providing technical support for a broad range of clients.

Key Responsibilities:
  • Proactively communicate with Level 3 teams to highlight major technical issues
  • Resolve technical issues for laptop/desktop hardware, networks, printers, and other devices
  • Develop and maintain in-depth knowledge of Microsoft Windows OS, including build, configuration, and registry settings
  • Understand and work with SCCM/Active Directory, IT service models, and network technologies
  • Provide support for computer peripherals, including printers, display screens, and docking stations

As a successful candidate, you will have a strong understanding of Microsoft Windows OS, networking fundamentals, and IT service models. You will also possess excellent communication and problem-solving skills.