Salesforce Platform Manager

6 days ago

London, Greater London, United Kingdom TECHOHANA Full time

Job Title: Salesforce Operations Specialist

Location: Remote

Salary: Up to £45,000 DOE

Employment Type: Full-Time

About the Organization:

TechOhana is a leading nonprofit organization that leverages innovative Salesforce solutions to drive positive change and impact the lives of those we serve. Our team is passionate about our mission, and we are seeking a talented Salesforce Operations Specialist to join us in making a difference.

Position Overview:

We are seeking a skilled and motivated Salesforce Operations Specialist to join our team. The ideal candidate will be responsible for managing and optimizing our Salesforce platform to ensure it meets the evolving needs of our organization. The Salesforce Operations Specialist will play a critical role in supporting our mission by maintaining the integrity of our data, streamlining processes, and providing technical expertise to enhance our operational efficiency.

Key Responsibilities:

  • Salesforce Administration: Manage and maintain the Salesforce platform, including user setup, profiles, roles, permissions, and security settings.
  • Data Management: Ensure data integrity through regular data audits, deduplication, and data hygiene processes.
  • Process Automation: Design, develop, and implement custom workflows, process builder, and automation tools to improve efficiency and productivity.
  • Customization: Create and maintain custom objects, fields, record types, page layouts, and validation rules to meet organizational needs.
  • Reporting and Dashboards: Develop and maintain reports and dashboards to provide insights and support data-driven decision-making.
  • User Support: Provide technical support to Salesforce users, troubleshoot issues, and deliver training to enhance user adoption.
  • Integration: Collaborate with IT and other departments to integrate Salesforce with other systems and platforms.
  • Documentation: Maintain comprehensive documentation of system configurations, customizations, and best practices.
  • Stay Current: Keep up to date with Salesforce releases, best practices, and industry trends to recommend new features and functionalities.

Qualifications:

  • Experience: Minimum of 2-3 years of experience as a Salesforce Operations Specialist, preferably in the nonprofit sector.
  • Certification: Salesforce Operations Specialist Certification is required; additional certifications (e.g., Advanced Operations Specialist, Nonprofit Cloud Consultant) are a plus.
  • Technical Skills: Proficiency in Salesforce Lightning Experience, data management tools, and automation tools. Experience with Salesforce Nonprofit Success Pack (NPSP) is highly desirable.
  • Analytical Skills: Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions.
  • Communication: Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
  • Attention to Detail: Highly organized with strong attention to detail and the ability to manage multiple tasks and priorities.
  • Passion for Nonprofit Work: A commitment to the mission and values of TechOhana and a desire to make a positive impact.

Benefits:

  • Competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunity to work with a passionate and dedicated team in a mission-driven environment.
  • Professional development opportunities, including access to Salesforce training and certifications.
  • Flexible work arrangements and a supportive, inclusive workplace culture.

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