Enterprise Account Strategist

3 days ago


London, Greater London, United Kingdom Salesforce, Inc. Full time
Job Description

We are seeking an experienced Enterprise Account Strategist to join our team at Salesforce, Inc. This role will focus on driving customer success and retention through strategic account planning and collaboration with cross-functional teams.

About the Role
  • Develop and execute comprehensive account strategies to drive customer growth and retention.
  • Collaborate with sales leaders, customer success investment teams, and other stakeholders to prioritize customer retention and mitigate attrition.
  • Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio.
  • Consistently review Customer Success Scores and other meaningful metrics recommending appropriate options to support customer needs.
Required Skills and Qualifications
  • 6+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.
  • Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.
  • Proven track record to forge and cultivate relationships, serving as a trusted advisor that brings tangible business value to clients.
  • Expertise in at least one line of business (LoB) or specific industry sector.
Benefits

Salesforce is committed to creating a diverse and inclusive work environment where all employees feel valued and empowered to contribute their best work. As an equal opportunity employer, we welcome applicants from all backgrounds and perspectives.



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