CRM Business Systems Analyst

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom Cloud Decisions Full time

Job Title: CRM Business Systems Analyst

Job Summary:

We are seeking a highly skilled CRM Business Systems Analyst to join our team at Cloud Decisions. As a CRM Business Systems Analyst, you will be responsible for collaborating with business stakeholders to elicit and document requirements, owning the Sales/CRM system requirements, and creating clear and detailed business and functional requirement documents.

Key Responsibilities:

  • Collaborate with business stakeholders to gather and document requirements
  • Own the Sales/CRM system requirements and ensure they align with business objectives
  • Create clear and detailed business and functional requirement documents
  • Analyse and prioritize requirements to ensure they meet business needs
  • Act as a liaison between business stakeholders and technical teams
  • Ensure the as-is to be-is delivered by the partner, RQ's are met by their functional/technical process and challenged
  • Ensure UAT/system testing meets all the RQ's + needs of the programme RQ's

Requirements:

  • Proven experience as a CRM Business Systems Analyst at enterprise level
  • Been involved in the implementation of a number of complex enterprise CRM transformations
  • Lead to Opportunity including opportunity management, account and contact management, pipeline management, renewals management, sales forecasting, bid/tender management
  • Multinational implementations in multiple countries, currencies, time zones, languages etc

What We Offer:

  • Hybrid working – 3 days in the office and 2 days working from home
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

About Us:

Cloud Decisions is a leading provider of cloud-based solutions. We are proud to partner with one of the UK's most respected and biggest Managed IT Service providers as they undertake a major multi-year sales system replacement programme.

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