Enterprise CRM Business Systems Analyst

4 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom Cloud Decisions Full time
Job Title: Enterprise CRM Business Systems Analyst

About the Role:
Cloud Decisions is seeking an experienced Enterprise CRM Business Systems Analyst to join our team. As a key member of our CRM implementation team, you will be responsible for collaborating with business stakeholders to elicit and document requirements, owning sales/CRM system requirements, and creating clear and detailed business and functional requirement documents.

Key Responsibilities:
Collaborate with business stakeholders to elicit and document requirements
Own the sales/CRM system requirements in your key area's
Create clear and detailed business and functional requirement documents (BRDs/FRDs)
Analyze and prioritize requirements to ensure they align with business objectives
Act as a liaison between business stakeholders and technical teams

Requirements:
Proven experience as a CRM Business Systems Analyst at enterprise
Been involved in the implementation of a number of complex enterprise CRM transformations
Lead to Opportunity including opportunity management, account and contact management, pipeline management, renewals management, sales forecasting, bid/tender management
Multinational implementations in multiple countries, currencies, time zones, languages etc

About Cloud Decisions:
Cloud Decisions is a billion turnover technology solutions business and trusted UK partner. We are one of the UK's best companies to work for with historic top UK places on glassdoor, Sunday times and a stack of other cultural awards and best in class awards. This role involves close collaboration with various stakeholders, including business sponsors, senior users, sales teams, IT teams, and third-party partners. It requires excellent communication, collaboration, and analytical skills along with an in-depth CRM business systems background at enterprise and with 2 major vendor full product experiences (Dynamics CE/CRM and Salesforce backgrounds would be ideal but one of those with Oracle or netsuite will be considered)

What We Offer:
Hybrid working – 3 days in the office and 2 days working from home (not negotiable)
Collaborative and dynamic work environment
Opportunities for professional growth and development

How to Apply:
Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.

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