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CRM Business Systems Analyst

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom Cloud Decisions Full time
CRM Business Systems Analyst/Consultant

Cloud Decisions is seeking a highly skilled CRM Business Systems Analyst/Consultant to join our team. As a key member of our programme, you will be responsible for gathering, analysing, and documenting business requirements for our CRM system implementation.

Key Responsibilities:
  • Collaborate with business stakeholders to elicit and document requirements
  • Own the Sales/CRM system requirements
  • Create clear and detailed business and functional requirement documents (BRDs/FRDs)
  • Analyse and prioritise requirements to ensure they align with business objectives
  • Act as a liaison between business stakeholders and the commercial/technical teams
  • Ensure UAT/system testing meets all the RQ's + needs of the programme RQ's
Requirements:
  • Proven experience as a CRM Business Systems Analyst or CRM Consultant at enterprise
  • Been involved in the implementation of a number of complex enterprise CRM transformations
  • Lead to Opportunity including opportunity management, account and contact management, pipeline management, renewals management, sales forecasting, bid/tender management
  • Multinational implementations in multiple countries, currencies, time zones, languages etc
What We Offer:
  • Hybrid working 3 days on site (then majority remote)
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

By the nature of this programme, it is expected that office days will be spent with stakeholder programme meetings, BA workshops, and collaborative engagement required, followed up within the project for UAT stages.