CRM Business Systems Expert

4 weeks ago

Maidenhead, Windsor and Maidenhead, United Kingdom Cloud Decisions Full time
Job Title: CRM Business Systems Consultant

Join our esteemed client, a UK award-winning Managed IT Service provider, as they embark on a major internal sales system replacement programme. We are seeking a seasoned CRM Business Systems Consultant to lead the gathering, analysis, and documentation of business requirements throughout the programme lifecycle.

Key Responsibilities:

  • Collaborate with business stakeholders to elicit and document requirements
  • Own the Sales/CRM system requirements
  • Create clear and detailed business and functional requirement documents (BRDs/FRDs)
  • Analyse and prioritise requirements to ensure alignment with business objectives
  • Act as a liaison between business stakeholders and commercial/technical teams
  • Ensure the As is - To be is delivered by the partner, RQ's are met by their functional/technical process and challenged
  • Ensure UAT/system testing meets all the RQ's + needs of the programme RQ's

Requirements:

  • Proven experience as a CRM Business Systems Analyst or CRM Consultant at enterprise
  • Been involved in the implementation of a number of complex enterprise CRM transformations
  • Lead to Opportunity including opportunity management, account and contact management, pipeline management, renewals management, sales forecasting, bid/tender management
  • Multinational implementations in multiple countries, currencies, time zones, languages etc ideally of interest

What We Offer:

  • Hybrid working 3 days on site (then majority remote)
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

About the Company:

Our client is a UK best companies to work for award winner, Sunday times too and a stack of other cultural awards and best in class awards. Not to mention a multitude of technology awards for their activities.

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