Customer Service Team Lead

2 weeks ago

New Malden, Greater London, United Kingdom Tesco Full time
About the Role

As a Customer Delivery Driver Team Manager at Tesco, you will be responsible for leading a team of delivery drivers to ensure seamless customer service and efficient delivery operations. Your primary goal will be to maximize sales, impact, and presentation for your department while maintaining a safe and compliant work environment.

Key Responsibilities

• Lead a team of delivery drivers to achieve sales and customer satisfaction targets
• Develop and implement strategies to improve delivery operations and customer experience
• Collaborate with store teams to ensure effective communication and coordination
• Monitor and analyze sales data to identify trends and areas for improvement
• Implement changes to improve sales and customer satisfaction

Requirements

• Proven leadership experience in a retail or delivery environment
• Excellent communication and interpersonal skills
• Ability to analyze data and make informed decisions
• Strong problem-solving and conflict resolution skills
• Ability to work in a fast-paced environment and adapt to changing circumstances

What's in it for you

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

About us

Tesco is a leading retailer committed to serving our customers, communities, and planet. We strive to create a workplace where everyone feels welcome and valued. If you're passionate about delivering exceptional customer service and leading a team to success, we encourage you to apply for this exciting opportunity.

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