Customer Service Team Lead

1 week ago

New Malden, Greater London, United Kingdom Tesco Full time
About the Role

As a Customer Delivery Driver Team Manager at Tesco, you will be responsible for leading a team of delivery drivers to ensure seamless customer service and efficient delivery operations. Your primary goal will be to maximize sales, impact, and presentation for your department while maintaining a safe and compliant work environment.

Key Responsibilities

• Lead a team of delivery drivers to achieve sales and customer satisfaction targets
• Develop and implement strategies to improve delivery operations and customer experience
• Collaborate with store teams to ensure effective communication and coordination
• Monitor and analyze delivery performance metrics to identify areas for improvement
• Provide coaching and training to team members to enhance their skills and knowledge

What We Offer

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

About Us

Tesco is a leading retail company committed to serving our customers, communities, and planet a little better every day. We strive to create a diverse, inclusive, and supportive work environment where everyone feels valued and empowered to succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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