Customer Experience Leader
2 weeks ago
Initiate International is seeking a highly skilled and experienced Account Director to join our team. The successful candidate will be based in London, United Kingdom.
We offer a competitive salary of £80,000 per annum, comprehensive benefits, and flexible working arrangements designed to support your well-being.
About the RoleThe Account Director will play a crucial role in delivering exceptional value to top-tier clients by spearheading revenue targets and crafting innovative opportunity plans.
- Act as the primary point of contact for portfolio merchants, ensuring high satisfaction levels through prompt issue resolution.
- Maintain performance metrics and identify areas for optimization, mobilizing cross-functional teams to enhance the in-life experience for valued merchants.
- Take ownership of Quarterly Business Reviews (QBRs), delivering actionable insights and tracking progress.
- Cultivate strong relationships with portfolio merchants, acting as a trusted advisor and problem solver for partners.
The ideal candidate will possess:
- A bachelor's degree in Business Administration, Economics, or a related field; equivalent experience will also be considered.
- At least 7 years of experience in account management, business development, or sales, demonstrating a proven track record in leading end-to-end processes.
- A self-motivated individual with a sharp eye for detail and a customer-first mentality.
- Exceptional time management and prioritization skills, capable of delivering results under pressure in fast-paced settings.
We offer a dynamic and inclusive environment that values every team member's contributions and nurtures growth. If you're ready to drive success and elevate customer experiences, apply now.
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