Operational Team Lead

3 weeks ago

Chippenham, Wiltshire, United Kingdom Medvivo Full time
Job Description

Medvivo is seeking an experienced Operational Team Lead to join our Urgent Care Team on a permanent, part-time basis. As an Operational Team Lead, you will work closely with the Assistant Operations Manager to support the team in delivering high-quality 24/7 service to our patients and service users.

Key Responsibilities:

  • Support and supervise the Urgent Care team in delivering a high-quality service.
  • Guide and advise health and social care professionals through the process of achieving required outcomes for their patients/clients.
  • Liaise with allied health and social care agencies to facilitate the patient/client journey through the Medvivo service or direction to appropriate alternative services.
  • Supervise Medvivo operational teams and act as the first point of reference to resolve issues that may occur during the shift.
  • Coordinate resources available on shift to ensure a consistent and high level of service is maintained.

About the Role:

The Operational Team Lead will be responsible for prioritizing workloads and meeting deadlines while working to the highest standards. As our operation runs around the clock, 365 days a year, you will need to bring a flexible approach to working hours.

Requirements:

  • Ability to work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders.
  • Remain calm and focused on service delivery at all times, especially during unpredictable workloads.
  • Maintain a good working knowledge of key Medvivo policies and procedures relating specifically to the service, ensuring the team adheres to procedures.
  • Communicate with all stakeholders confidently, knowledgeably, and courteously at all times.

What We Offer:

  • A competitive base salary per annum plus enhancements (uplifts dependent on shift time and day).
  • Discretionary staff bonus scheme.
  • Free staff parking.
  • Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
  • Company Pension Scheme.
  • Simply Health cash plan membership.
  • Life Assurance.

About Us:

Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivo's core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and out of hours care, in Bath and North East Somerset, Swindon, and Wiltshire.

Committed to achieving excellence in the delivery of person-centred care, Medvivo invests in people, resources, and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.

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