Warehouse Management Services Team Lead
2 days ago
The Warehouse and Fulfilment Application Support Manager will be responsible for leading the day-to-day operations of the Application Support team. This includes ensuring all demand and workload is captured and managed, and a high quality of service is delivered at all times in line with SLA's and KPI's.
The role holder will work closely with the Architecture team to ensure all Warehouse and Fulfilment applications are maintained in line with the roadmap, updated correctly, and standardised design, delivery, and BAU management are driven out.
Key Responsibilities
- Lead the Warehouse & Fulfilment Application Support Team to ensure day-to-day availability of all Wincanton Application services to our operations and customers.
- As the owner of the application, work closely with technical teams when they are troubleshooting faults on their infrastructure to ensure maximum application uptime.
- Responsible for the line management of the team through regular 121s while ensuring stretching objectives and PDPs are in place and that all reports receive timely, open, and honest feedback.
About You
- Minimum 5 years' experience in a similar role.
- Strong technical skills in Manhattan or associated Warehousing applications.
- Strong leadership, communication, and coaching skills.
- Excellent team building skills.
- Strong Stakeholder Management skills.
- ITIL v3 Foundation (minimum).
- High degree of transport and logistics awareness.
- Strong customer service and relationship management.
- Excellent verbal, written, and presentation skills.
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