Contract Support Administrator
4 weeks ago
About the Role:
We are seeking an experienced and confident individual to join our Contract Support Administration team as a Contract Support Administrator. The successful candidate will have experience of customer service, finance, and general administration duties.
This is a temporary role to cover a maternity leave for a period of between 12-24 months and will be office based.
Key Responsibilities:
- Providing first line helpdesk support to the Client by answering phone calls and emails in a professional and timely manner.
- Log and manage calls using the computer-aided facilities management (CAFM) system.
- Coordination of works through the CAFM system, including the planning and scheduling of works orders for both inhouse and subcontracted services.
- Champion the requirement within the team to ensure the system is used correctly and records of work carried out are recorded on the CAFM system.
- Ensure all works are completed and invoiced by subcontractors in line with set KPIs.
- Support of the organisations performance management system (AES). Including data analysis, creation, and completion reports.
- Maintain excellent working relationships with clients, suppliers, and subcontractors.
- Provide system engineering support for the CAFM system.
General Administration:
- Attendance at Client meetings relating to service as required.
- Assist in the coordination of weekend and holiday shutdowns with Site Leads and Supervisors.
- Ensure Company updates are communicated to all internal teams.
- Organise and attend offsite meetings as required.
- Attend marketing and conference events when required.
- Act as a liaison to the Training and Organizational Development Manager for organising and booking training for all teams.
- Assist in the onboarding of new staff.
- Methodical and analytical approach to work required.
- Attention to detail in terms of service is essential.
- Any other general administrative tasks.
Benefits:
- Wellness program
- On-site parking
- Company events & social hours
- Refer a friend scheme
- Career Progression
- On-going training
- Access to Industry specific internal online training academy
Requirements:
- Microsoft packages, specifically: Outlook, excel and word
Desirable:
- Knowledge of CAFM Systems
- Experience in a helpdesk/ planning/ scheduling or coordination role
- Experience working in a facilities maintenance or building services environment.
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