2nd Line Technical Support Specialist

2 days ago


Maidstone, Kent, United Kingdom CV-Library Full time
Job Overview
A leading Managed Service Provider (MSP) is seeking an experienced 2nd Line Service Desk Engineer to join their team. This role will provide the opportunity to expand your skill set and work on a variety of projects.

Key Responsibilities:
• Provide technical support and assistance to clients via phone, email, or in-person
• Troubleshoot and resolve IT issues related to Microsoft 365, SharePoint, Intune, Active Directory, and networking
• Collaborate with the service desk team to ensure seamless delivery of IT services
• Participate in on-call rotations and be available to respond to after-hours incidents

Requirements:
• Excellent technical and communication skills
• Strong customer service skills with a can-do attitude
• Ability to work calmly and patiently under pressure
• Previous experience in a service desk role (service provider or corporate environment)
• Proven abilities in IT support and installation

Working Knowledge:
• Microsoft Desktop & Office Systems
• Microsoft 365 and SharePoint troubleshooting
• Intune and endpoint management
• Active Directory Security and Administration
• TCP/IP, DNS, DHCP
• Hardware support and more

Training Opportunities:
The company values your professional growth and provides extensive training opportunities. Their engineers are currently benefiting from courses and exams covering topics like:
• MS 365 Admin
• Windows Server Hybrid Administrator Associate (including exams like AZ-800 and AZ-801)
• Azure Fundamentals

Salary: £45,000 - £55,000 per annum (dependent on experience)

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