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Technical Support Specialist

1 month ago

Maidstone, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Overview of the Position

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Maidstone and Tunbridge Wells NHS Trust is seeking a highly skilled Technical Support Specialist to join their team. The ideal candidate will have extensive experience in providing second-line technical support for IT infrastructure, including end-user devices, networks, and applications.

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Main Responsibilities

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  • Provide timely and effective resolution of technical incidents and service requests">
  • Configure, deploy, and maintain desktop PCs, laptops, tablets, mobile devices, and audio-visual equipment">
  • Support and maintain Microsoft Active Directory environment, MECM (SCCM), and other related systems">
  • Collaborate with stakeholders to understand business requirements and provide solutions that meet their needs">
  • Develop and maintain documentation for technical procedures and system configurations">
  • Participate in on-call rotations and respond to critical issues outside of regular working hours">
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About the Employer

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Maidstone and Tunbridge Wells NHS Trust is a large acute hospital trust serving the communities of Maidstone, Tunbridge Wells, and surrounding areas. We provide a comprehensive range of health services, including general hospital care, specialist cancer services, and emergency services.

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About the Job

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This is a full-time position based at Maidstone Hospital, with opportunities to work at other sites within the county. The successful candidate will be required to drive and have access to a vehicle for travel between sites.

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Salary and Benefits

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The salary for this position is approximately £35,000 - £45,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including generous annual leave, pension scheme, and career development opportunities.

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Requirements

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To be considered for this role, you will need:

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  • Relevant BTEC National or Higher National Diploma, Degree, or equivalent experience">
  • Microsoft Certified Desktop Support, IT Infrastructure Library - Foundation, or equivalent certifications">
  • Demonstrable Continued Professional Development and experience working in a comparable technical role">
  • Excellent analytical, problem-solving, and communication skills">
  • Able to work effectively in a fast-paced environment and prioritize tasks accordingly">
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Working Arrangements

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This position requires flexibility and adaptability, with occasional working hours outside of 8am-6pm, Monday to Friday. Travel between sites may be required.

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Contact Information

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Please submit your application via our website, including your resume and cover letter. We look forward to receiving your application.