Technical Support Specialist
12 hours ago
Job Overview:
We are seeking a skilled Technical Support Specialist to join our team as a Service Desk Analyst. As a key member of our IT support team, you will be the first point of contact for resolving technical issues and ensuring seamless IT operations.
Key Responsibilities:- Technical Support: Provide 1st and 2nd line support for user incidents, escalating complex issues when necessary.
- Active Directory Administration: Manage user accounts, permissions, and group policies to ensure efficient system access.
- Intune Device Management: Configure and troubleshoot devices, policies, and applications via Intune.
- Application Expertise: Investigate and resolve issues with Microsoft applications such as Teams, Outlook, and Office Suite.
- License Allocation: Administer and monitor software licenses, ensuring compliance and efficient usage.
- Problem Diagnosis: Use investigative skills to identify root causes of recurring issues and implement long-term solutions.
What You'll Bring:
You'll have a solid foundation in IT support, with a proactive attitude and the ability to simplify technical solutions for users.
Estimated Salary:£31,000 per annum dependent on experience
Benefits:- Hybrid Working: Enjoy flexibility with a mix of remote and on-site work.
- Professional Development: Opportunities for training and career growth.
- Additional Perks: Company pension, holidays, and more
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