Technical Support Specialist
13 hours ago
Job Title: Technical Support Specialist
We are seeking a skilled Service Desk Analyst to deliver top-tier technical support and help optimize our client's IT infrastructure in London. Estimated salary: £31,000 per annum dependent on experience.
About the Role:
- Provide 1st and 2nd line support for user incidents, escalating complex issues when necessary.
- Manage user accounts, permissions, and group policies to ensure efficient system access.
- Configure and troubleshoot devices, policies, and applications via Intune.
- Investigate and resolve issues with Microsoft applications such as Teams, Outlook, and Office Suite.
- Administer and monitor software licenses, ensuring compliance and efficient usage.
- Use investigative skills to identify root causes of recurring issues and implement long-term solutions.
- Maintain detailed records of incidents, processes, and resolutions to enhance team knowledge.
Key Requirements:
- A solid foundation in IT support, with a proactive attitude and the ability to simplify technical solutions for users.
- Proven experience in managing Active Directory accounts, permissions, and configurations.
- Hands-on experience with Intune device and application management.
- Strong knowledge of troubleshooting Microsoft Teams, Outlook, and other Office tools.
- A methodical approach to diagnosing and resolving technical challenges.
- An effective communicator with a focus on delivering exceptional user support.
Benefits:
- Salary: £31,000 per annum dependent on experience
- Hybrid working arrangement offering flexibility between remote and on-site work
- Opportunities for training and career growth
- Additional perks including company pension, holidays, and more
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