Technical Support Specialist

13 hours ago


Maidstone, Kent, United Kingdom DCS Recruitment Limited Full time

Job Title: Technical Support Specialist

We are seeking a skilled Service Desk Analyst to deliver top-tier technical support and help optimize our client's IT infrastructure in London. Estimated salary: £31,000 per annum dependent on experience.

About the Role:

  • Provide 1st and 2nd line support for user incidents, escalating complex issues when necessary.
  • Manage user accounts, permissions, and group policies to ensure efficient system access.
  • Configure and troubleshoot devices, policies, and applications via Intune.
  • Investigate and resolve issues with Microsoft applications such as Teams, Outlook, and Office Suite.
  • Administer and monitor software licenses, ensuring compliance and efficient usage.
  • Use investigative skills to identify root causes of recurring issues and implement long-term solutions.
  • Maintain detailed records of incidents, processes, and resolutions to enhance team knowledge.

Key Requirements:

  • A solid foundation in IT support, with a proactive attitude and the ability to simplify technical solutions for users.
  • Proven experience in managing Active Directory accounts, permissions, and configurations.
  • Hands-on experience with Intune device and application management.
  • Strong knowledge of troubleshooting Microsoft Teams, Outlook, and other Office tools.
  • A methodical approach to diagnosing and resolving technical challenges.
  • An effective communicator with a focus on delivering exceptional user support.

Benefits:

  • Salary: £31,000 per annum dependent on experience
  • Hybrid working arrangement offering flexibility between remote and on-site work
  • Opportunities for training and career growth
  • Additional perks including company pension, holidays, and more


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