Customer Service Technician

6 days ago


Tees Valley, United Kingdom Miller Homes Full time
About the Role

At Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're creating a better working environment for our people, too.

We're seeking a Customer Services Technician to join our Customer Services team in our Teesside region. As a key member of our team, you'll play a vital role in ensuring our customers receive exceptional service and support.

Main Responsibilities
  • Carrying out defect repairs in occupied properties with a focus on quality and customer satisfaction.
  • Liaising with nominated contractors and suppliers to coordinate remedial works in occupied homes, ensuring timely and effective solutions.
  • Working closely with your Line Manager to promote effective solutions to complex remedial activity, driving continuous improvement.
  • Building positive working relationships with colleagues, particularly site teams, to ensure seamless communication and collaboration.
  • Liaising with the Customer Service Hub to ensure accurate and timely updates on completed or ongoing remedial activity.
  • Delivering exceptional customer service, responding promptly to customer queries and concerns, and resolving issues efficiently.
  • Acting professionally, courteously, and with dignity at all times, upholding the core values of Miller Homes.
Requirements

You'll need a sound understanding of NHBC Technical Standards & Guidelines, as well as the ability to use your own initiative to problem-solve and make informed decisions. A clean driving license and time-served tradesperson experience are also essential.

We're looking for someone who is a team player, with excellent communication skills, a keen work ethic, and a desire to succeed. If you're a motivated and empathetic individual who is passionate about delivering exceptional customer service, we'd love to hear from you.



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