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Customer Service Representative

2 months ago


Tees Valley, United Kingdom Miller Homes Full time

About the Role

At Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better communities to thrive. We're creating a better working environment for our people, too.

We're seeking a Customer Services Technician to join our Customer Services team in the Teesside region.

The ideal candidate will have a clean driving license, be a skilled tradesperson with excellent communication skills, and a strong work ethic. They'll be a team player with a keen eye for detail, able to demonstrate empathy and sympathy when dealing with customers.

Main Responsibilities:

  • Carrying out defect repairs in occupied properties
  • Liaising with contractors and suppliers to coordinate remedial works
  • Working with the Line Manager to find effective solutions to complex issues
  • Building positive relationships with colleagues, particularly site teams
  • Liaising with the Customer Service Hub regarding completed or ongoing work
  • Meeting deadlines and acting professionally with customers and colleagues

You'll also need a solid understanding of NHBC Technical Standards & Guidelines and be able to use your initiative to problem-solve.