Customer Service Technician

23 hours ago


Tees Valley, United Kingdom Miller Homes Full time
About the Role

We are seeking a skilled Customer Services Technician to join our team at Miller Homes. As a key member of our Customer Services team, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Carry out defect repairs in occupied properties, ensuring timely and efficient resolution of issues.
  • Liaise with nominated contractors and suppliers to coordinate remedial works in occupied homes, promoting effective solutions to complex problems.
  • Collaborate with your Line Manager to develop and implement effective solutions to complex remedial activity, driving continuous improvement.
  • Build positive working relationships with colleagues, particularly site teams, to ensure seamless communication and coordination.
  • Liaise with the Customer Service Hub to ensure timely completion of remedial activity and effective communication with customers.
  • Work effectively and efficiently to complete assigned tasks, adhering to charter timescales and upholding the core values of Miller Homes.
  • Act professionally, courteously, and with dignity at all times, interacting with customers, internal colleagues, external colleagues, and subcontractors to promote a positive and respectful work environment.
Requirements

To succeed in this role, you will require a sound understanding of NHBC Technical Standards & Guidelines, as well as the ability to use your own initiative to problem-solve and make informed decisions.



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