Customer Service Ambassador
1 week ago
About the Role
Are you passionate about delivering exceptional customer service?
As a Waiter/Waitress at Malmaison, you will be the face of our restaurant, ensuring a seamless dining experience for our guests.
Key Responsibilities
- Provide exceptional customer service, ensuring a positive experience for every guest.
- Work collaboratively with the kitchen and restaurant management to ensure smooth service delivery.
- Manage table allocations, taking into account guest preferences and dietary requirements.
- Upsell and promote our menu offerings, ensuring guests are aware of our specials and promotions.
- Maintain a high level of product knowledge, ensuring accurate answers to guest queries.
Benefits
- Competitive hourly rate.
- Opportunity to work flexible shifts, including evenings and weekends.
- Fully funded apprenticeship programs, supporting your career development.
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality.
- Discounted Friends and Family Room Rate.
- 35% off your bill when dining in our Brasseries and Bistros.
- Cycle to work scheme.
- Healthcare Cash Plans.
- Referral schemes.
- Complimentary stays on your 1st, 3rd, and 5th anniversary with Dinner, Bed & Breakfast.
- Support for a range of high street shops, experiences, holidays, and more.
About Us
Malmaison is an equal opportunities employer, welcoming applications from all suitably qualified persons.
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