Customer Service Ambassador

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Malmaison Full time

About the Role

Are you passionate about delivering exceptional customer service?

As a Waiter/Waitress at Malmaison, you will be the face of our restaurant, ensuring a seamless dining experience for our guests.

Key Responsibilities

  • Provide exceptional customer service, ensuring a positive experience for every guest.
  • Work collaboratively with the kitchen and restaurant management to ensure smooth service delivery.
  • Manage table allocations, taking into account guest preferences and dietary requirements.
  • Upsell and promote our menu offerings, ensuring guests are aware of our specials and promotions.
  • Maintain a high level of product knowledge, ensuring accurate answers to guest queries.

Benefits

  • Competitive hourly rate.
  • Opportunity to work flexible shifts, including evenings and weekends.
  • Fully funded apprenticeship programs, supporting your career development.
  • Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality.
  • Discounted Friends and Family Room Rate.
  • 35% off your bill when dining in our Brasseries and Bistros.
  • Cycle to work scheme.
  • Healthcare Cash Plans.
  • Referral schemes.
  • Complimentary stays on your 1st, 3rd, and 5th anniversary with Dinner, Bed & Breakfast.
  • Support for a range of high street shops, experiences, holidays, and more.

About Us

Malmaison is an equal opportunities employer, welcoming applications from all suitably qualified persons.



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