Senior Casino Operations Manager
16 hours ago
Casino Manager
Grosvenor Casino, Nottingham is seeking a highly experienced Casino Manager to lead our Food and Beverage Team.
About the Role:
The successful candidate will be responsible for leading by example, ensuring all departments are adequately resourced within budget and providing excellent customer service at all times.
Key Responsibilities:
- Leadership and Team Management: Assist in the training and development of new team members, as well as existing staff through regular reviews and appraisals.
- Performance Monitoring: Support the Food and Beverage Manager in reviewing performance, monitoring progress and escalating any concerns to the Management Team.
- Innovation and Business Development: Collaborate with the Management Team to promote new business initiatives and suggest innovative ideas to achieve objectives.
- Customer Service and Experience: Maintain a high level of product knowledge and be aware of daily, weekly and monthly targets to ensure the Food and Beverage Team is working towards achieving these.
- Compliance and Regulatory: Promote the customer reward scheme and uphold the company's commitment to responsible gambling practices.
Accountabilities:
- Financial Management: Ensure accurate handling of monies and electronic point of sale responsibilities.
- Product Knowledge and Equipment Familiarity: Maintain required levels of product knowledge and equipment familiarity.
- Inventory Management: Monitor stock replenishment and report any issues to the Management Team.
- Sanitation and Food Safety: Comply with relevant legislation and regulatory provisions regarding sanitation and food safety.
- Responsible Drinking Practices: Foster an environment that promotes responsible drinking practices.
Requirements:
- Candidate Profile: Passion for delivering exceptional customer service.
- Working Knowledge: Working knowledge of food and beverages within a similar environment.
- Leadership Experience: Experience of leading a team and knowledge of Company training (Service That Sells, Perfect Serve etc.).
Estimated Salary Range: £40,000 - £55,000 per annum
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