Service Excellence Host

1 week ago


Nottingham, Nottingham, United Kingdom The Rank Group Full time

At Grosvenor Casino, Nottingham NG1 6HS, we are committed to providing an exceptional gaming and leisure experience for our customers. As the leading casino operator in the UK, we have a reputation for delivering top-notch entertainment and service.

We are seeking an experienced Service Excellence Host to join our Bar, Restaurant & Waiting team. The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong focus on customer satisfaction.

Salary and Benefits

The successful candidate can expect a competitive hourly rate of £15-20 per hour, plus tips, paid breaks, and premium rates for working late shifts or during peak periods. Our comprehensive benefits package includes opportunities for career development, team rooms, changing facilities, and uniforms provided.

We offer a full-time position with flexible scheduling to accommodate various lifestyles. As a member of our team, you will enjoy a dynamic and inclusive work environment, where diversity and engagement are highly valued.

About the Role

As a Service Excellence Host, you will be responsible for delivering exceptional customer service, ensuring a smooth and enjoyable experience for our patrons. This includes managing cash transactions, operating point-of-sale systems, and maintaining a clean and welcoming atmosphere in our bars and restaurants.

You will work closely with our floor staff to provide a seamless experience for customers, handle customer complaints and feedback, and participate in ongoing training and development programs to enhance your skills and knowledge.

Requirements and Qualifications

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Previous experience in customer-facing roles or hospitality industries

If you are a motivated and customer-focused individual looking for a rewarding career in the service industry, please apply now.



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