Casino Food and Beverage Team Lead

5 days ago


Nottingham, Nottingham, United Kingdom Grosvenor Casinos Limited Full time

Job Summary:

Grosvenor Casinos Limited is seeking a highly skilled and motivated Casino Manager to lead our Food and Beverage Team in Nottingham.

About the Role:

This challenging and rewarding opportunity involves managing a high-performing team, promoting exceptional customer service, and driving business growth.

Key Responsibilities:

  • Operational Excellence: Ensure seamless day-to-day operations, maintaining high standards of customer service and operational efficiency.
  • Team Management: Develop and motivate a high-performing team, focusing on employee engagement, development and retention.
  • Business Development: Identify and implement opportunities to increase revenue, improve profitability and enhance customer loyalty.
  • Compliance and Governance: Ensure adherence to company policies, procedures and regulatory requirements.

Accountabilities:

  • Financial Performance: Achieve financial targets, manage budgets and optimize resource allocation.
  • Employee Engagement: Foster a positive and inclusive work environment, encouraging employee growth and development.
  • Customer Satisfaction: Deliver exceptional customer experiences, ensuring high satisfaction ratings and positive feedback.

Requirements:

  • Candidate Profile: Proven track record of leadership and team management, with a passion for delivering exceptional customer service.
  • Industry Expertise: Strong knowledge of the gaming industry, including food and beverage operations, customer service standards and regulatory requirements.
  • Strategic Thinking: Ability to analyze complex data, identify trends and opportunities, and develop strategic plans to drive business growth.

Estimated Salary Range: £50,000 - £65,000 per annum



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