Casino Food and Beverage Team Lead
5 days ago
Job Summary:
Grosvenor Casinos Limited is seeking a highly skilled and motivated Casino Manager to lead our Food and Beverage Team in Nottingham.
About the Role:
This challenging and rewarding opportunity involves managing a high-performing team, promoting exceptional customer service, and driving business growth.
Key Responsibilities:
- Operational Excellence: Ensure seamless day-to-day operations, maintaining high standards of customer service and operational efficiency.
- Team Management: Develop and motivate a high-performing team, focusing on employee engagement, development and retention.
- Business Development: Identify and implement opportunities to increase revenue, improve profitability and enhance customer loyalty.
- Compliance and Governance: Ensure adherence to company policies, procedures and regulatory requirements.
Accountabilities:
- Financial Performance: Achieve financial targets, manage budgets and optimize resource allocation.
- Employee Engagement: Foster a positive and inclusive work environment, encouraging employee growth and development.
- Customer Satisfaction: Deliver exceptional customer experiences, ensuring high satisfaction ratings and positive feedback.
Requirements:
- Candidate Profile: Proven track record of leadership and team management, with a passion for delivering exceptional customer service.
- Industry Expertise: Strong knowledge of the gaming industry, including food and beverage operations, customer service standards and regulatory requirements.
- Strategic Thinking: Ability to analyze complex data, identify trends and opportunities, and develop strategic plans to drive business growth.
Estimated Salary Range: £50,000 - £65,000 per annum
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