Grosvenor Casinos Leadership Role

15 hours ago


Nottingham, Nottingham, United Kingdom Grosvenor Casinos Limited Full time

Job Title: Casino Manager

Grosvenor Casinos Limited is seeking a talented and experienced Casino Manager to join our team in Nottingham.

About the Job:

This exciting opportunity involves leading our Food and Beverage Team, promoting exceptional customer service and driving business growth.

Key Responsibilities:

  • Team Leadership: Manage and develop a high-performing team, focusing on excellent customer experience and operational efficiency.
  • Business Development: Identify and implement opportunities to increase revenue, improve profitability and enhance customer loyalty.
  • Compliance and Governance: Ensure adherence to company policies, procedures and regulatory requirements.
  • Continuous Improvement: Analyze performance data, identify areas for improvement and implement changes to drive business success.

Accountabilities:

  • Financial Performance: Achieve financial targets, manage budgets and optimize resource allocation.
  • Employee Engagement: Foster a positive and inclusive work environment, encouraging employee growth and development.
  • Customer Satisfaction: Deliver exceptional customer experiences, ensuring high satisfaction ratings and positive feedback.

Requirements:

  • Candidate Profile: Proven track record of leadership and team management, with a passion for delivering exceptional customer service.
  • Industry Expertise: Strong knowledge of the gaming industry, including food and beverage operations, customer service standards and regulatory requirements.
  • Strategic Thinking: Ability to analyze complex data, identify trends and opportunities, and develop strategic plans to drive business growth.

Estimated Salary Range: £45,000 - £60,000 per annum



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