Business Operations Manager
18 hours ago
Grosvenor is the leading Casino operator in the UK, offering a premier gaming and leisure experience with a focus on safer gambling.
Job OverviewThe successful candidate will lead the Food and Beverage Team, ensuring exceptional customer service and promoting new business initiatives.
Key Responsibilities- Lead the Food and Beverage Team, fostering a positive work environment and promoting team development.
- Assist in training and induction of new team members, providing coaching and support to ensure seamless integration.
- Monitor team performance, identifying areas for improvement and escalating concerns to the Management Team.
- Collaborate with the Food and Beverage Manager to promote new business opportunities and suggest innovative solutions.
- Deliver exceptional customer service, ensuring a value-for-money experience and encouraging customer loyalty.
- Stay informed about current promotions and products to provide expert recommendations.
- Offer a friendly, efficient, and prompt service, responding positively to customer requests.
- Maintain awareness of daily, weekly, and monthly targets, driving the team towards achieving these goals.
- Uphold the company's commitment to responsible gambling practices and young people's protection.
- Possess knowledge of food and beverages, including legislation and best practices.
- Ensure accurate accounting of stocks, spillages, and wastages, maintaining high work quality and control standards.
- Comply with sanitation and food safety regulations, adhering to cleaning schedules and maintaining a high standard of housekeeping.
- Working knowledge of food and beverages within a similar environment.
- Leisure/Food and Beverage industry expertise, including legislation, trends, and best practices.
Estimated Salary: £40,000 - £60,000 per annum, depending on experience and location. Benefits include competitive compensation, comprehensive training, and opportunities for professional growth.
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