Business Operations Manager

18 hours ago


Nottingham, Nottingham, United Kingdom VERA Security, Inc. Full time

Grosvenor is the leading Casino operator in the UK, offering a premier gaming and leisure experience with a focus on safer gambling.

Job Overview

The successful candidate will lead the Food and Beverage Team, ensuring exceptional customer service and promoting new business initiatives.

Key Responsibilities
  • Lead the Food and Beverage Team, fostering a positive work environment and promoting team development.
  • Assist in training and induction of new team members, providing coaching and support to ensure seamless integration.
  • Monitor team performance, identifying areas for improvement and escalating concerns to the Management Team.
  • Collaborate with the Food and Beverage Manager to promote new business opportunities and suggest innovative solutions.
Customer Service Expectations
  • Deliver exceptional customer service, ensuring a value-for-money experience and encouraging customer loyalty.
  • Stay informed about current promotions and products to provide expert recommendations.
  • Offer a friendly, efficient, and prompt service, responding positively to customer requests.
  • Maintain awareness of daily, weekly, and monthly targets, driving the team towards achieving these goals.
  • Uphold the company's commitment to responsible gambling practices and young people's protection.
  • Possess knowledge of food and beverages, including legislation and best practices.
  • Ensure accurate accounting of stocks, spillages, and wastages, maintaining high work quality and control standards.
  • Comply with sanitation and food safety regulations, adhering to cleaning schedules and maintaining a high standard of housekeeping.
Requirements
  • Working knowledge of food and beverages within a similar environment.
  • Leisure/Food and Beverage industry expertise, including legislation, trends, and best practices.

Estimated Salary: £40,000 - £60,000 per annum, depending on experience and location. Benefits include competitive compensation, comprehensive training, and opportunities for professional growth.



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