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Senior Business Process Manager

1 month ago

Nottingham, Nottingham, United Kingdom A global leader in business process management Full time
About This Opportunity

We are seeking a skilled Senior Business Process Manager to manage and expand the footprint of our global clients' Business Process Management across existing client accounts.

The ideal candidate will have experience in BPO/BPS services sales and a strong understanding of the financial industry, including the latest trends and technologies.

Responsibilities:

  • Manage a portfolio of client accounts and monitor ongoing activities related to them.
  • Meet with clients to discuss their evolving needs and assess the quality of the company's relationship with them.
  • Develop and implement strategies for maintaining and growing existing client relationships.
  • Propose suitable financial products and services to clients based on their needs and objectives.
  • Collaborate with the sales team to ensure financial products and services meet client expectations.
  • Ensure timely and successful delivery of solutions that meet clients' needs.
  • Prepare reports of account activity, expenditures, profit and loss, and other performance metrics.
  • Conduct regular client reviews and identify opportunities for upselling and cross-selling.

Required Skills:

  • Financial Services/ Banking/Bank shared service or insurance company Business Process Outsourcing /Business Process Management Account Management profiles.
  • IT and Outsourcing background Sales and Account Management BPM industry.
  • Based in the United Kingdom; Open to travel as and when required.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.