Senior Housing Operations Manager

19 hours ago


Nottingham, Nottingham, United Kingdom Nacro Full time

Nacro is a national Social Justice Charity with over 50 years of experience in changing lives, building stronger communities, and working towards reducing crime.

The Community Accommodation Support service (CAS) allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed. CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.

We are seeking a Senior Support Worker to join our team as a Senior Support and Housing Worker. As a senior operational practitioner, you will work across the area guiding and supporting teams in matters of practice, quality, performance, compliance, and resource management. You will carry a caseload of complex need service users, line manage support workers as needed, deputise for Service Leads, and be a key role in supporting targeted failings services.

Key Responsibilities:

  • Act as a peripatetic senior operational lead working across services providing direct input and support on practice, performance, or quality matters.
  • Co-ordinate and deliver service improvement plans for a service or group of services working in collaboration with the Quality team and Service Leads. Support in the co-ordination of service audits.
  • Work with the Quality and Safeguarding Team on development and implementation of procedures and toolkits relating to working with service users who require higher levels of support.
  • Be a safeguarding lead, advising teams on effective management of incidents, practice, and reporting.
  • Act as an operational subject matter expert to input to policy and procedure reviews.

What we expect from you:

  • Actively contribute towards meeting team performance targets in respect of the service. Take accountability for performance targets that fall within your sphere of responsibility e.g. voids, arrears, outcome achievement.
  • Be an operational subject matter expert (SME) on matters such as safeguarding, policy and practice compliance, health and safety and support practice.
  • Participate in on-call rota's as required.

Salary: £26,678 per annum (£26,478 base salary + £200 unsociable hours). This role is also eligible for a one-off retention payment of £1,000 upon successfully completing 9 months' service.

Location: East Midlands

Requirements:

  • A full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.
  • An Enhanced DBS and Prison Clearance are required for this role.


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