Service Team Lead
4 days ago
Welcome to Ottolenghi, a dynamic group of restaurants and delis known for their vibrant, creative dishes and warm hospitality. We are currently seeking a Service Team Lead to join our team in Richmond. As a key member of our operational team, you will play a vital role in delivering exceptional guest experiences and contributing to the success of our new venue.
As a Service Team Lead, you will oversee daily operations, ensuring smooth service across both the shop and restaurant. You will train, motivate, and inspire your team while maintaining Ottolenghi's high standards of quality control, hygiene, and health & safety. The role offers a great opportunity to develop your skills in managing front-of-house operations and learn about the deli side of the business.
The Ideal Candidate
- A minimum of 2 years' experience in a restaurant management role, preferably as a Shift Manager or in a similar position
- A genuine passion for food, wine, and delivering exceptional guest service
- Strong leadership skills with the ability to inspire and communicate effectively with your team
- A proactive, hands-on approach to maintaining high standards of service, cleanliness, and organisation
- A positive, approachable attitude committed to creating an inclusive and welcoming atmosphere
What's in it for You:
Flexible, fair hours (approximately 40-45 hours per week) with a focus on work/life balance
5 day shifts per week, no doubles or late nights
Health benefits through work-sponsored health insurance
Staff meals and generous discounts at our restaurants, delis, and webstore
Monthly Ottolenghi cooking and wine workshops
£500 Refer a Friend bonus
Opportunities for training, development, and career growth in an expanding company
Company pension and 28 days of paid holiday
We are looking for someone with experience as a Shift Manager, a passion for hospitality, and a desire to be part of an exciting new venue.
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