Customer Success Team Lead
3 weeks ago
We are looking for a highly skilled Customer Success Manager to join our team in Richmond, London. The ideal candidate will have proven experience in leading a team, managing client relationships, and delivering engaging product demos.
Key Responsibilities:- Lead and mentor a small team of customer success professionals, ensuring high standards of client service and satisfaction.
- Manage a portfolio of clients, building strong relationships to ensure their ongoing success with our platform.
- Oversee the onboarding process, ensuring seamless integration and user adoption for new clients.
- Conduct product demos and training sessions to showcase the full capabilities of our platform.
- Proven experience as a Customer Success Manager or in a similar client-facing role, with a background in leading a team.
- Strong experience within the SaaS or tech industry.
- Exceptional communication and relationship-building skills, with the ability to engage with clients at all levels.
- Ideally fluent in a second EU language (e.g., Spanish, French, German, etc.).
- Opportunities for professional growth and development.
- Work in a collaborative, supportive, and forward-thinking environment.
- 100% office-based role in Richmond, London.
- Estimated salary: £60,000 - £80,000 per annum depending on experience.
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