Customer Success Team Lead

3 weeks ago


Richmond, Greater London, United Kingdom Euro London Full time
The Perfect Candidate

We are looking for a highly skilled Customer Success Manager to join our team in Richmond, London. The ideal candidate will have proven experience in leading a team, managing client relationships, and delivering engaging product demos.

Key Responsibilities:
  • Lead and mentor a small team of customer success professionals, ensuring high standards of client service and satisfaction.
  • Manage a portfolio of clients, building strong relationships to ensure their ongoing success with our platform.
  • Oversee the onboarding process, ensuring seamless integration and user adoption for new clients.
  • Conduct product demos and training sessions to showcase the full capabilities of our platform.
Requirements:
  • Proven experience as a Customer Success Manager or in a similar client-facing role, with a background in leading a team.
  • Strong experience within the SaaS or tech industry.
  • Exceptional communication and relationship-building skills, with the ability to engage with clients at all levels.
  • Ideally fluent in a second EU language (e.g., Spanish, French, German, etc.).
What We Offer:
  • Opportunities for professional growth and development.
  • Work in a collaborative, supportive, and forward-thinking environment.
  • 100% office-based role in Richmond, London.
  • Estimated salary: £60,000 - £80,000 per annum depending on experience.


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