Customer Success Team Lead

7 days ago


Richmond, Greater London, United Kingdom Euro London Full time

Role Overview

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We are seeking an experienced and enthusiastic Customer Success Manager with strong leadership skills to join our dynamic team in Richmond. In this role, you will be responsible for managing and nurturing relationships with key clients, guiding them through onboarding, and delivering engaging product demos to ensure their success.

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  • Main Responsibilities:">
  • Lead a small team of customer success professionals, ensuring high standards of client service and satisfaction.">
  • Manage a portfolio of clients, building strong relationships to ensure their ongoing success with our platform.">
  • Oversee the onboarding process, ensuring seamless integration and user adoption for new clients.">
  • Conduct product demos and training sessions to showcase the full capabilities of our platform.">
  • Collaborate with cross-functional teams to ensure a smooth customer journey and resolve any challenges that may arise.">
  • Track and report on key customer success metrics, identifying opportunities for improvement and growth.">
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Requirements

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We are looking for a candidate with:

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  • ">
  • Proven experience as a Customer Success Manager or in a similar client-facing role, with a background in leading a team.">
  • Strong experience within the SaaS or tech industry.">
  • Exceptional communication and relationship-building skills, with the ability to engage with clients at all levels.">
  • A proactive, solution-oriented mindset, with the ability to manage multiple priorities in a fast-paced environment.">
  • Strong presentation skills and experience delivering engaging product demos.">
  • A customer-centric approach with a focus on ensuring client satisfaction and long-term success.">
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Salary and Benefits

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We offer a competitive salary of £60,000 per annum, plus excellent benefits package including opportunities for professional growth and development, work in a collaborative and supportive environment, 100% office-based role in Richmond, London.



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